1. Scope and responsibility
This Privacy Policy explains how PT Meiji Indonesia may handle personal data in connection with m-Lab. It applies when you browse the platform, contact the m-Lab team, register or sign in to an HCP account, attend an event, access a webinar or interact with other available features.
It should be read together with the Terms & Conditions and any specific privacy notice displayed when a form, event or external service collects information for a particular purpose.
2. Information m-Lab may collect
The information collected should be limited to what is relevant for the selected feature or service. The final production policy must accurately reflect the fields, sources and technical data that are actually collected.
Contact and account details
Name, email address, phone number, password and other details submitted when creating or managing an account.
Professional verification details
Profession, registration or STR number, clinic or hospital information and supporting details used for HCP account review.
Support and event information
Messages, enquiries, webinar or event registrations, preferences and any information you choose to provide through m-Lab forms.
Website and device data
Technical and usage information such as browser type, pages viewed, language preference, IP-derived logs and cookie preferences, where enabled.
3. How information may be used
m-Lab may use relevant personal data to operate the platform, provide requested services, review HCP access, respond to support requests, improve content and user experience, administer events, manage platform security and meet applicable legal or governance obligations.
- To create, maintain and secure account access and provide requested HCP-only resources.
- To verify professional information before enabling restricted content or HCP-only discussions.
- To communicate about an enquiry, registration, event, webinar or account status.
- To maintain security, investigate misuse, manage consent preferences and support platform improvement.
- To send permitted education, event or product updates only where the appropriate notice, preference and consent requirements have been satisfied.
m-Lab should not request patient-identifiable information through general contact, feedback or discussion features. Do not submit sensitive patient information through the platform.
4. Cookies, analytics and preferences
m-Lab may use cookies or similar technologies to support site functionality, remember language or access preferences, measure site performance and understand how visitors use the platform. The live website should provide a cookie notice and controls appropriate to the technologies it actually uses.
| Term | Definition |
|---|---|
| Essential technologies | Used to support core website and account functions, security and the display of your selected preferences. |
| Analytics technologies | Used, where enabled, to understand aggregate site use and improve content journeys. Final tooling must be identified in the published policy. |
| Marketing preferences | Used only where the relevant notice and consent or preference requirements have been met. |
5. Sharing, service providers and transfers
m-Lab may use carefully selected providers to host or support website functions, email delivery, customer support, analytics, event registration, video delivery, security and related services. Any provider handling personal data should be engaged under appropriate contractual, security and confidentiality controls.
Personal data may also be shared where necessary for legal, regulatory, safety, audit, fraud-prevention or business-protection purposes. If data is transferred outside Indonesia, the final policy should describe the applicable safeguards and how the transfer is handled.
6. Security and retention
m-Lab should apply proportionate organisational and technical controls designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee absolute security, so the final process should also include incident management, access controls and vendor oversight.
Data should be kept only for as long as needed for the stated purpose, contractual requirements, legal obligations, dispute handling or applicable retention schedules. The published policy should state the retention approach used by the production service.
7. Your rights, questions and feedback
Depending on applicable law and the circumstances, you may be able to request information about your personal data, ask for correction, withdraw a marketing preference, request deletion or raise a privacy concern. Requests may require identity verification and can be subject to legal or operational limits.
To ask a privacy question or submit a request, use the m-Lab feedback pathway. The final published Privacy Policy should include the approved privacy-contact details and the relevant request process.
Questions about your information?
Use Feedback and select the privacy or account-support topic. Do not include unnecessary health or patient-identifiable information in your message.
